FAQ’S FOR OUR LIVESTREAM SERIES

We totally understand this is a new experience for everyone! We’d love to be with you in person to listen to these great artists together but since that’s not possible this is our next best option to get our live music fix! Knowing that this is new to all of us, here is some further information on commonly asked questions and troubleshooting. Need anything else? Get it touch with us at chelsie@noisemaker.ca!

Jump to: details / why livestream? / how to use zoom / troubleshooting / tips for the best experience / our commitment to safety

The most important tip

if you don’t regularly use zoom, Try your zoom link at least an hour before the concert start time to make sure everything works for you. This will ensure that any tech issues that you have can be solved well in advance of the concert start time so that you don’t miss any of the performance.

how to use zoom

We totally understand this is a new experience for everyone! Zoom is a very simple platform and most users can access it with simply one click, however here are some helpful hints in case you run into any issues:

• If you have never used Zoom your web browser will automatically download and launch the program when you click the show link and start your first Zoom. If this is your first time using Zoom we recommend clicking the show link a few hours before 9pm EST to allow time for it to download and so you can become familiar with the platform.

• You can also download Zoom here.

• Here is tutorial about how to join your first Zoom.

• If you have used Zoom before the program will launch when you click the show link and you will enter the concert.

• If you’re having issues the first thing to do it close down zoom and re-open it - often that totally solves the problem!

tips for the best experience

Since this is a new viewing format for most of you, here are some helpful hints to have the best setup for your concert experience

Your Viewing Setup:

• The bigger the screen the better! Your experience will be greatly improved if you're not using your cell phone.

• We recommend connecting a speaker to the device you are watching the concert on for the best possible sound. Specifically if you are using a cell phone, use an external speaker whenever possible.

During the Show

• Attendees will be muted throughout the show but will be unmuted after songs so feel free to cheer, clap, etc. You'll feel a lot more like you're there in person!

• Get interactive! Engage in the chat with other attendees, it helps to make the concertgoer and artist experience much better.

our commitment to safety

We wanted to outline the safety precautions we are taking to present these shows. We have been working closely with the Brant Health Unit and our industry partners to ensure best practices in presenting concerts safely to your home.

• We will have minimal crew and staff present at each show. The majority of our team will be working remotely.

• All crew and staff will be spaced at least ten feet apart. All artists performing will be at least ten feet from crew and staff.

• Artists will be bringing their own microphones and equipment.

• All crew and staff must wear masks at all times, Artists must wear a mask when not performing.

• All crew, staff, and artists will be arriving at separate times to avoid interaction at entry and exit ways.

• Any artist performing with two or more people will all be spaced at least seven feet apart on stage, will travel separately, and will arrive at different times.

• Any food, snacks, or drinks will be brought from each crew, staff, or artist’s homes and there will be shared or communal food on site.